Phone: 906 875-6411

Customer Service

Shipping & Delivery
Most orders will ship within 24 hours.  Monday through Friday orders placed before 12:00 noon Central Standard Time often ship the same day.  On Saturday I can ship using USPS Priority and First Class Mail.  Saturday orders must be placed before 9:00am any chance of same day shipping.
Payments Accepted
We accept VISA, Discover, MasterCard, American Express, Paypal and money orders/cashier’s checks.
Privacy & Security
We do not share or sell customer information.  We use phone numbers and email addresses only if there is a issue with your order.  At some point we may create an email list to send customers announcments, discount codes and sale information. 
Returns & Replacements
We have a no questions asked return policy.  No RMA needed.  If you are not happy with an item,  just return it and we'll issue a full refund.  Include a copy of the original receipt detailing the reason for the return. You will only pay the postage to return the items.  The return items must be unused, in new condition with all original labels, tags, boxes, packaging, paperwork, not taped, crushed, written on or otherwise damaged.  If not returned with original packaging intact a restocking fee of 25% will be charged.

Return To:
Crystal Falls Trading Co
208 Superior Ave
Crystal Falls, MI 49920